Frequently Asked Questions

Have a question? We're here to help! If you do not see your question here, drop us a message by clicking the contact button below!

What are your hours?

Monday - Friday:

Chat/Email: 9 am - 4 pm EST

Phone: 5 pm - 9 pm EST

 

Saturday/Sunday:

Phone, Chat & Email: 10 am - 6 pm EST

When will your rink be open?

We'd like to have opened yesterday! But the most important element is of course the safety of the community, funding, and the location. As soon as we can secure a location  and can safely open to the public, we'll announce it to everyone. We're as excited as you are to finally have a rink in our community, trust us. As long as we continue to sell skates/apparel, the closer we'll be to opening day. Please share with friends and family, local news stations, or anyone who's willing to listen; the more exposure to this journey, the better! 

 

Please keep in mind that this is not an easy task; there are several moving parts, and even political aspects involved with opening a roller skating rink.  It is not the same as opening a restaurant, or any other venue. Also understand that a majority of the funding is coming from skate sales. Think about the costs involved to open  and run any business and you'll begin to understand why it's taking a while to reach the goal. We also want this to be a success. 

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Why don't you carry Riedell products?

Unfortunately, Riedell doesn't allow vendors to sell their products unless they have a brick-and-mortar or physical location. Fortunately, we are looking to open a physical store sometime in 2022, so that we can carry Riedell skates and accessories! We are always looking for more skate brands to expand our inventory, and Riedell is definitely at the top of our list!

Can I come to your store to try on skates?

We currently do not have a brick and mortar because we do not want to absorb  the funds that we've raised with leasing costs, but we may have to in 2022 due to our exponential growth, and most roller skate manufacturers require you to have an actual storefront in order to sell their merchandise. In order for us to continue to grow, we'll need to open a storefront. We were hoping that the rink would come first, but we've learned that crawling before "rolling" is necessary.

 

 Currently we  meet those who would like to try on their skates in the Ballenger Creek area for fittings, and for local pickups. Please call or email us to schedule your one-on-one fitting.

How do I know what size to get?

The most accurate way to get your size for your skates is going to be to measure your everyday pair of shoes’ insole with measuring tape (from end to end, laid flat) and compare your size measurement to the size chart. Most skates are in men's whole sizes, and we have the women's equivalent listed alongside all of our skates. The sizing is extremely accurate, but if you're unsure, please reach out to us for assistance.

What size bearings do I need for my skates?

Most skate plates have 8mm axles, although some skates (ex: the WIFA) have 7mm axles. It’s best to look at your plate specifications in the description, or in your skate manual.

What wheels work best for indoor/outdoors?

Outdoor wheels generally fall under 78a-90a in hardness. The lower the number, the softer and more grippy the wheel. Indoor wheels tend to be 90a-103a in hardness, as these are much less grippy and slippery, making it easier to do spins and other kinds of tricks and dancing.

Which skate is best for beginners?

​This is kind of subjective, as some people prefer a softer boot, some people really like a stiff boot for ankle support.  All roller skates serve the same general purpose, just like your shoes, boots, etc. It's about the performance level that you are trying to achieve, and the skating style that you have/want to achieve. With that being said, the best skate for beginners is of course going to be a non-expensive, but quality built skate, and you can always upgrade once you've committed to being a roller skater.

 

Our most popular and highly recommended choice is the Roller Derby Driftr/Slider, The Candi Girl Carlin, and the Sure Grip Malibu skates. These are less than $150, and are incredibly comfortable, built by quality brands and are stylish without breaking the bank. Suregrip Boardwalks are also great for beginners.

What's your Return Policy?

Our return policy is listed on each product page - 

  • RETURN & REFUND POLICY

    We want you to be happy with your order, and will do everything we can to take care of you!. If you are not completely satisfied with your purchase, we welcome you to return it within 14 (fourteen) days from the date of purchase for a refund or an exchange. They must be returned NEW, in an unused condition in order to receive a refund.
     
    To prevent any delays in the return process, Shauwney’s Skate Palace requires an invoice reference or receipt for ALL items being returned, credited, or exchanged. Shipping costs on returned items are the responsibility of the customer. Shauwney’s Skate Palace receives the item(s), your card will be refunded the purchased amount. We will then send you a returned merchandise receipt. Shauwney’s Skate Palace retains the right to make the final determination regarding goods deemed “defective,” or in instances where the item in question does not have the appearance of normal wear and service. New is defined as unused, unaltered, undamaged, and included in the original packaging, which is also unused, unaltered, and undamaged, together with all components and documentation. There are no refunds on Refurbished, Remixed (i.e. Cotton Candy Boardwalks), Custom,  special order, or specialty items.

     

    RESTOCKING FEES

    All returns and exchanges are subject to a 20% restocking fee. To avoid a restocking fee, make sure the item(s) you are returning are complete with all components and are packed just as you received them. Make sure the item(s) are in new and unused condition. A 20% restocking fee may also be applied in instances of missing invoice numbers for product returns or exchanges. Note that new is defined as unused, unaltered, undamaged, and included in the original packaging, which is also unused, unaltered, and undamaged, together with all components and documentation.

     

  • SHIPPING INFO

    All in-stock items will ship THE SAME DAY that purchase is made.  Orders made after 5PM EST Monday through Friday will be shipped the next business day. Some items will come from the manufacturer and usually arrive in 7-10 business days. Once received, items will ship to you the same day of receipt.