Returns/Exchanges

If you are not completely satisfied with your purchase, we welcome you to return it within 14(fourteen) days from the date of receipt for a refund or an exchange. They must be returned NEW, in an unused condition to receive a refund. Please be sure to try on your skates as soon as possible to ensure an accurate fit. Try on indoors, on carpet, or clean floor. Please sit, and stand up in them/lace them all the way up.

To prevent any delays in the return process, Shauwney’s Skate Palace requires an invoice reference or receipt for ALL items being returned, credited, or exchanged. Shauwney's Skate Palace offers free Domestic return shipping for your items via USPS. International orders are subject to a shipping fee.All shipping method fees are NON-REFUNDABLE. Shauwney’s Skate Palace receives the item(s), and your card will be refunded the purchased amount.

There are no returns, exchanges, or refunds on the following items:

• Refurbished/remixed/used items
• Wheels (unless unopened and unused)
• Bearings
• Custom orders/skates
• Pre-order skates
• All GH Roller Skates
• Clearance/final sale/discontinued items
• Digital Items
• Frames/Plates (unless unmounted and unused)
• Special orders/items (i.e Build-Your-Own, Wifa custom color, One of a Kind, custom painted/dyed)
• Gift Cards

Any pair of skates or accessories purchased using a discount code, promotional code, influencer discount or sale price is NOT eligible for return or refund.

If you purchase a plate and it has been mounted, they are not eligible for return/refund/exchange.

If you purchase a boot and it has been mounted, it is not eligible for return/refund/exchange.

Shauwney's Skate Palace has the right to determine when and if any restocking fees apply. All returns and exchanges are subject to a 20% restocking fee. To avoid a restocking fee, make sure the item(s) you are returning are complete with all components and are packed just as you received them. Make sure the item(s) are in new and unused condition. A 20% restocking fee may also be applied in instances of missing invoice numbers for product returns or exchanges. Note that new is defined as unused, unaltered, undamaged, and included in the original packaging, which is also unused, unaltered, and undamaged, together with all components and documentation.